Send a message

It goes straight to our inbox.

A person reads it, usually within 24 to 48 hours on business days. Prefer to skip the form? Write to support@belly-md.com directly.

Reply window
24 to 48 hoursBusiness days. A person, not an autoresponder.
Support
support@belly-md.comOrders, subscriptions, refunds
Press and partnerships
rick@belly-md.comMedia, clinical, business
Shipping
Free, US3 to 7 business days. Tracking by email.
Based
Philadelphia PABellyMD, a Delaware corporation
1

Before you write

Most messages we receive are one of these six. Each has a page that answers it now, without waiting for a reply.

Skip, pause or cancel a subscription From your account, any time. No fees, no phone calls. One-time orders never renew. Ask for a refund Within 12 weeks of delivery, on your first order, up to three bottles. Write to support with the order number. Keep what is left. Find an order Free shipping, US only, 3 to 7 business days. Your tracking link is in the shipping email. Check a formula Every product page carries its package insert: composition, doses, how to take it, precautions, evidence. Book time with Rick The Gut-Brain Consultation. Fifteen or thirty minutes, your intake read in advance. Educational, not a medical visit. MeNome, the app What it does and the short answers. For a problem inside the app, write to support with "MeNome" as the topic.
2

What to include

One message with the right details usually closes the matter in one reply.

An orderThe order number from your confirmation email, and the email address you ordered with.
A subscriptionWhich formula, and what you want changed: the date, the frequency, the address, or the formula itself. Swaps between Clear, Cool and Calm cost nothing.
A refundThe order number and roughly when it arrived. Nothing to send back, and no explanation is required, though we read every one we are given.
A change of addressWrite as soon as you can, with the order number. If the order has not left the facility, we can usually change it.
A formula or an ingredientWhich formula and which ingredient. We will point you to the right section of the package insert and to the evidence page. Questions about your own condition or prescription belong with your clinician, see below.
Press or a partnershipWho you are, the outlet or organization, and the deadline if there is one. Write to rick@belly-md.com.
3

What we answer by email, and what we do not

By email
Orders, shipping, subscriptions and refunds. Facts about a formula: what is in it, at what dose, where it is made, how it is tested. A certificate of analysis for any batch, on request. Where to find the research behind an ingredient.
Not by email
Whether a formula suits your condition, or is safe alongside your prescription. That is a question for the clinician who knows your history. Each product page carries a package insert with composition and precautions, written so you can hand it to them.
Not by email either
Anything urgent. Nothing we sell or write is a substitute for care. Severe, sudden or worsening symptoms go to your local emergency services, not to an inbox that is read on business days.
A longer conversation
If what you want is thirty minutes with a physician who has read your story first, that is the Gut-Brain Consultation. Educational, not a medical visit, and open to anyone, anywhere.
4

The short answers

Will I be charged again? Can I cancel?

Only subscription plans renew, and the page always tells you which one you picked. Skip, pause, or cancel anytime in your account, with no fees and no phone calls. One-time orders never renew.

How fast is shipping?

Free shipping on every order, US only. Most orders arrive in 3 to 7 business days.

What if it does not work for me?

Take it daily and give it up to 12 weeks from delivery. If you are not better off, email support@belly-md.com and we refund your first order, up to three bottles. That covers every standard option, including a 90-day supply and the Core Trio. Keep the bottles, nothing to ship back. One guarantee per customer. Full terms on the guarantee page.

Is it safe with my medications?

MGB+ is a gentle daily supplement, but it is not a substitute for your doctor. If you take prescription medication, are pregnant or nursing, or manage a health condition, check with your physician before starting. Every ingredient and dose is on each product page so you can share the full list.

Do you have a phone number?

Email is the route. It reaches the whole team rather than whoever happens to be free, and it leaves both of us a record of what was agreed. Write to support@belly-md.com or use the form above.

Something else?

Email support@belly-md.com. A human reads it, usually within one business day.

BellyMD · contact Revised September 2026 support@belly-md.com

Still deciding where to start?

Five questions, about two minutes, and the formula that matches how your pattern shows up.

Find my formula